Terms & Conditions

Last updated: 03/18/2021

Thank you for visiting ruemarengo.com, the official website of Rue Marengo, LLC (“Rue Marengo” or “We”). Access to and use of this website, electronic and text messages, and social media pages directed, operated or maintained by Rue Marengo (the “Sites”) that display or link to these Terms, and any purchase made through the Sites, constitutes your agreement with these Terms & Conditions (the “Terms”), and our Privacy Policy available here.

These Terms are updated periodically. The latest updated date is identified at the top of these Terms so that you can review them again if they have been revised since your last visit to the website. It is your responsibility to review these Terms to determine whether they have changed since your last visit.

Table of Contents

 

  1. Your Account
  2. Orders and cancellations
  3. Shipping & Handling
  4. Returns, Exchanges and Refunds
  5. International Orders
  6. Payments
  7. Gift Cards
  8. Promotions
  9. Website Content & Modifications
  10. Product Pricing & Availability
  11. Warranty
  12. Resale
  13. Content You Post
  14. Content Posted by Others
  15. Your Use of the Sites
  16. Technology Issues
  17. Copyright and Trademarks
  18. Links to Websites of Others
  19. Your Submissions to Rue Marengo
  20. Disclaimer of Warranties / Liability / Damages
  21. Disputes & Resolutions
  22. Costumer Service
 

1. Your Account

 

Creating an account and specifying a password may be required in order to make use of certain features of the Sites. The personal information you provide for the creation an account must be current, truthful and accurate, and must be kept up to date to reflect any changes. You may not give access to your account to anyone else and must keep your login information private and secure to prevent unauthorized access to or use of your account. If you believe that your account has been compromised, please contact us at [email protected]

You acknowledge that Rue Marengo reserves the right to deactivate accounts from users that violate the Terms or for such other reason as determined by Rue Marengo.

2. Orders and cancellations

 

When We accept an order you have placed, an agreement is made for Rue Marengo to sell goods to you in accordance with the corresponding order details. Placement of an order is a binding agreement. Once placed, all orders are considered final and you may not change or cancel them. Rue Marengo reserves the right to cancel any order for any reason whatsoever, including but not limited to unauthorized, or ineligible use of an offer or payment, or violation of these Terms.

3. Shipping & Handling

The following shipping methods are currently available during checkout:

  • Standard Shipping: Will arrive in 3-5 business days after processing and shipping
  • Two-Day: Will arrive in 2 business days after processing and shipping
  • Next-Day: Will arrive in 1 business day after processing and shipping
 

Shipping windows shown here or in the checkout process are estimates and delivery dates cannot always be guaranteed.

Orders placed Monday through Saturday before 12pm CST will be processed the same day. If placed after 12pm CST they will be processed for shipping the following business day. If placed on Sundays or during holidays they will be processed the following business day. Order processing can only begin after our payment-processor indicates the payment for the order has been processed successfully. All shipping charges are non-refundable. No exceptions. Jewelry at an original price of $100 and above requires a signature upon delivery.

 

Once your order has been shipped, an email with your order’s tracking number will be sent to the email address you provided to us. You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide you with updated charges during the checkout process, before you place an order.

 

We currently can only accept one shipping address per order.

Risk of loss or damage to an item passes to you once the order has been delivered to the location specified by you.

P.O. Boxes

 

Orders cannot be delivered to P.O. Boxes.

APO/FPO/DPO Addresses

 

We are currently unable to make shipments to APO/FPO/DPO or freight forwarding address locations.

4. Returns, Exchanges and Refunds
 

Rue Marengo provides FREE return shipping for eligible items. To exchange an eligible item simply return it using the prepaid return label included with your order and then place a new order for the item you want.

 

Gift cards, discounted merchandise, merchandise marked as Sale, or marked down merchandise are considered Final Sale and are not eligible for return or exchange. Every other item may be returned for full refund or store credit within 30 days from the date the order was delivered to you. You must ship your return to us using the complimentary return shipping label provided with your order, which will ensure that your return is mailed to the proper return address. If you misplaced or did not receive a return label, please contact Costumer Care to obtain one. If you decline to use the complimentary return shipping label provided with your order or to obtain one from us, please ship your return, prepaid and insured, to us at: 539 W. Commerce St #4114, Dallas TX 75208. We cannot guarantee we’ll receive your item.

The item(s) you return must be unworn, unused, unaltered, in saleable condition, and must include the original packaging, tags, and brochures in good condition, as well as your sales receipt or invoice. Returns that do not meet these conditions will not be accepted. If your return is accepted you will receive a refund for the amount paid for the returned item(s). Please note that shipping costs cannot be reimbursed. Please allow up to 15 business days from the day we receive your return for it to be processed. Please note that all refunds can only be issued to the original form of payment.

If you have questions about the return policy or about how to make a return, or if you need help with your return, please contact Customer Service via email at [email protected] or call us at 469-995-7935.

5. International Shipping

 

We make international shipments to several countries but not to all. The customer is responsible for checking if their Country imposes a tax on imports and if it does, the customer is responsible for paying it. Although we have provided estimated delivery times at checkout, delivery times to countries other than the U.S. and Canada cannot be guaranteed given that the carrier we ship with will eventually have to transfer the shipment to a local postal service, at the destination country, over which we have no control.

Moreover, we cannot accept returns, and therefore cannot issue refunds, for orders shipped to countries outside of North America, given the cost that this would represent for Rue Marengo.


6. Payments
 

By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges added at checkout). If the payment method cannot be verified, is invalid, devoid of funds or is otherwise not acceptable to us or to our third-party payment processor, your order may be suspended or cancelled. You must resolve any problem we encounter with your payment in order to proceed with your order. In the event you would like to change or update payment information associated with your account on ruemarengo.com, you can do so at any time by logging into your account and editing your payment information. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.

7. Gift Cards

 

Rue Marengo e-Gift Cards can be purchased and used at ruemarengo.com.

Gift Cards cannot be returned or redeemed for cash value, resold or transferred for value, except where required by law. Gift Cards cannot be used to purchase other Gift Card(s). No sales tax will be charged on the purchase of a Gift Card. Gift Cards cannot be purchased or redeemed outside of the United States. Promotions and other special offers do not apply to the purchase of a Gift Card. Rue Marengo will not replace lost or stolen gift cards without satisfactory proof of purchase.

If the amount of your online Gift Card(s) does not cover the total order amount, you must pay the remainder of the purchase with a valid credit card. If the amount of your online gift card(s) is for more than the total order amount, the remaining balance will be credited to your Rue Marengo online account for your next purchase using the same gift card code.

8. Promotions & Discounts

 

From time to time, Rue Marengo offers certain promotional discounts, gifts with purchase, buy-one get-one free events, and other promotions. Rue Marengo promotions are available while supplies last and may only be valid for a specified date and timeframe along with additional limitations and exclusions. In the event a promotion code or coupon code is required, please present it at checkout.

Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges.

Rue Marengo reserves the right to alter or cancel any promotion without notice. If, in Rue Marengo’s sole discretion, a promotion is used incorrectly or being abused, Rue Marengo has the right to cancel any orders placed and ban the usage of any further promotional material by the user(s) in question. Only one promotional code per order can be used.

Any product purchased during a “Gift with Purchase” or “Buy One, Get One Free” promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. The gifted product cannot be returned by itself or exchanged.

9. Website Content & Modifications

 

Rue Marengo in its sole discretion, and without notice or liability to you or any third-party, may update, modify, correct, suspend, discontinue or delete website content, including, but not limited to, functionality, features, products, or the Sites themselves.

Rue Marengo does not warrant that product descriptions are accurate or that depictions are accurate real-life representations. For example, the descriptions may contain typographical errors or the photos or depictions may be enlarged to show detail.

 

10. Product Availability and Pricing

 

All items offered for sale through the Site are subject to availability. For example, some items may be temporarily out-of-stock while other items may have been discontinued but not yet removed from the website. There is no guarantee that items that you view on one visit to the website will be available the next time that you visit the website.

We reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.

All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices and product quantities are subject to change without notice. Rue Marengo strives to ensure that accurate prices and quantities are posted on the website but does not warrant that the price or quantity displayed are correct. Prices and quantities on the Sites should be consistent with one another, but in the event of a conflict, the price given on the Rue Marengo website will prevail.

If you notice a discrepancy on the Sites in pricing, descriptions, or availability, you may notify Customer Service via email at [email protected] or via phone at the number listed at the bottom of this website. Rue Marengo appreciates your notifications but does not have a legal duty to update or modify the website.

11. Warranty

 

Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery. Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to Rue Marengo within five (5) business days without exception.

Rue Marengo is not responsible for lost items after delivery has been accepted.

12. Resale

Products on the Sites are intended for consumers only. We reserve the right to refuse or cancel any order and any future orders if we believe, in our sole discretion, that an order is being purchased for resale.

 

13. Content You Post

 

We may provide opportunities for you to post text, photographs, videos, or other content (collectively, “Content”) on the Sites, for use by Rue Marengo. You acknowledge and agree that you may only post Content if:

  • You are at least 18 years old;
  • You own all the rights to the Content and are authorized to assign any and all rights in the Content to Rue Marengo;
  • The Content does not infringe upon the rights of any third parties, including but not limited to copyright, trademark, trade secret, and publicity rights;
  • The Content does not violate these Terms and will not cause injury to any person or entity;
  • The Content does not include any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • The Content does not contain any computer viruses, worms or other potentially damaging computer programs, files or malware;
  • You did not receive any form of compensation or consideration by any third party to post the Content;
  • The Content is not or may not be reasonably considered to be false, inaccurate, misleading, defamatory, obscene, indecent, libelous, hateful, unlawfully threatening, unlawfully harassing to any individual or entity, offensive, or otherwise deemed unlawful or inappropriate in Rue Marengo’s sole discretion; and
  • You agree to comply with any other requirement as may be provided to you by Rue Marengo.
 

Any Content that you submit may be used at Rue Marengo’s sole discretion. Rue Marengo reserves the right to accept, reject, remove, refuse, change, condense or delete any Content submitted in its sole discretion and for any reason whatsoever. You will not be able to edit or delete any Content you have submitted. You acknowledge that you, not Rue Marengo, are responsible for the Content you submit. None of the Content that you submit shall be subject to any obligation of confidence on the part of Rue Marengo, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees. If we accept your Content and include it on the Sites, in any event, promotion, program or for any other purpose, we cannot remove it later and you may not request that it be removed.

By uploading, submitting or otherwise posting your Content, you grant Rue Marengo, its agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content as-is or as-edited (with or without using your name, social media handle or pseudonym) in any form or media throughout the world for any purpose, in perpetuity, without limitation, and without additional review, compensation, or approval from you. This license continues even if you stop using our Sites.

You further agree to defend, indemnify, release, and hold Rue Marengo harmless from any and all liability, claims, actions, loss, harm, damage, injury, cost or expense arising out of or related to Rue Marengo’s use of your Content, including, but not limited to, any claim that the use of your Content violates or infringes upon the rights of any third party.

14. Content Posted by Others

 

We are not responsible for and do not endorse Content posted by any other visitor to the Sites. Accordingly, we may not be held liable, directly or indirectly, for any loss or damage caused to you in connection with any Content posted by another person.

15. Your Use of the Sites

 

You agree not to use the Sites in a way that violates any laws, infringes any individual or entity’s rights, is inappropriate or offensive, or interferes with the Sites or any features on the Sites (including any technological measures we employ to enforce these Terms). If we (in our sole discretion) determine that you have acted inappropriately, we reserve the right to take down Content, terminate your account, prohibit you from using the Sites, and take appropriate legal actions.

You are prohibited from infringing or otherwise violating any third-party rights, including without limitation, third-party intellectual property rights. You acknowledge and agree that using our Sites does not afford you any rights to the content you access. You may not use, copy, edit or distribute content from our Sites unless you obtain prior written approval from us or any third-party owner, or unless you are otherwise permitted by law.

16. Technology Issues

 

Rue Marengo does not warrant that the website will be continuously available, that it will operate without interruptions, or that it will be free of errors or viruses, bugs, or any harmful components. You are solely responsible for taking steps to ensure that any material you obtain from the website is free from such harmful components.

Your device’s screen settings, as well as the lighting conditions around you as you navigate through our website, may affect the colors of the product seen on your device or your perception of them so that they may vary from the actual product. Your screen may cause the product to appear larger or smaller than the actual size (and as noted above, some photos have been enlarged to show detail).

17. Copyright & Trademarks

 

All content on emails sent by Rue Marengo or by its marketing partners, as well as all content on the Sites, uploaded by or on behalf of Rue Marengo, is protected by copyright, trademark and other applicable laws. ALL RIGHTS RESERVED. You are granted limited permission to use such content but only for your personal, informational, and non-commercial purposes as provided herein. Using Rue Marengo’s copyrighted content or trademarks, in whole or in part, without permission is infringement.

You may download, print, forward and copy content from the Rue Marengo Sites, copyrighted photos, or various Rue Marengo trademarks for your personal use and review — e.g., pinning on Pinterest or sharing on other social media sites — but you may not remove any copyright or trademark notices from those pages or photos and you are not authorized to use any of the content or photos for commercial purposes, such as including them on a site where you are attempting to sell pre-owned Rue Marengo products, regardless of whether you are selling one unit or multiple units (except as allowed by applicable law). You may not use any content in a manner that suggests an association with Rue Marengo or any of its products or services.

The website or the emails sent by the website or Rue Marengo’s partners may also contain trademarks of other companies that are the intellectual property of those companies. You may not use those trademarks and Rue Marengo is not licensed to grant you permission to use such trademarks.

You are not authorized to create derivative works from the content on the website, on emails from Rue Marengo or from the products on the site. Derivative works, under Copyright Law, are works based upon a pre-existing work. For example, you are not authorized, except for personal use, to make jewelry using Rue Marengo jewelry, or Rue Marengo designs, in the pieces that you make. Creating derivative works from Rue Marengo’s designs or jewelry constitutes copyright infringement and Rue Marengo will challenge any such commercial use. Rue Marengo’s trademarks may not be copied, downloaded, modified, reproduced, used, or distributed without prior written consent. Rue Marengo’s trademarks or service marks include, but are not limited to the following: RUE MARENGO; RUE MARENGO ARTISAN SILVER; RUE MARENGO SILVER & GOLD JEWELRY; RUE MARENGO ARTISAN GOLD; RUE MARENGO JEWELRY; RUE MARENGO ARTISAN JEWELRY; RUE MARENGO STERLING; RUE MARENGO JEWELS and the following designs depicted below:

If you observe that another person, entity, or website is using or contains copyrighted content or our trademarks, please notify us by email at [email protected] or by calling the number 888-867-9867.

 

Claims of Copyright Infringement (DMCA Notice):
Pursuant to the Digital Millennium Copyright Act (DMCA), if you believe that any content hosted by Rue Marengo on our website infringes your copyright, you (or your agent) may notify us at:

Rue Marengo, LLC

539 W. Commerce St
#4114
Dallas TX 75208

Or by email at: [email protected] (please include “DMCA Notice” in the email subject line)

 

To be effective, your notice must be provided by mail or email as indicated above, and include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) specific identification of the copyrighted work(s) believed to have been infringed; (c) identification of the content that a copyright owner claims is infringing upon copyrighted work and information reasonably sufficient to enable us to locate the content on the website, including the unique URL and/or screenshots of the allegedly infringing content if possible; (d) the name, street address, telephone number, and email (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notice is accurate, and “under penalty of perjury” that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Your notice may not be effective if it does not comply with current statutory notice requirements imposed by the DMCA.

 

18. Links to Websites of Others

 

Rue Marengo does not endorse any third-party website, even if we have a link to such website on our website, and we are not responsible or liable for any content on such third-party website. The material on a third-party website could have inaccurate information or be outdated. We encourage you review the legal and privacy terms of any third-party website you visit.

 

19. Your Submissions to Rue Marengo

 

Ratings and Reviews Submissions. Your submission of any ratings and reviews is subject to review by Rue Marengo, at Rue Marengo’s discretion, to ensure all ratings and reviews come from real Rue Marengo costumers and comply with Rue Marengo’s principle of cordial and bona fide communication as well as with all applicable laws.

Contest Rules. We will occasionally have contests and promotions that will have their own specific rules or terms and conditions. You understand and agree that you will read all rules or terms and conditions and that such rules and terms and conditions will be incorporated into these website Terms.

 

20. Disclaimer of Warranties / Liability / Damages

 

THE WEBSITE AND ANY OF ITS CONTENT ARE PROVIDED “AS-IS,” WITH NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, NO WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.

RUE MARENGO SHALL NOT BE LIABLE FOR ANY COSTS, FEES, CLAIMS, OR DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO, DIRECT OR INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES, EXPENSES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE OR INABILITY OF A PERSON TO USE THE WEBSITE, OR DAMAGES ARISING FROM ANY FAILURE OF PERFORMANCE, AN ERROR, OMISSION, AN INTERRUPTION, DEFECT, OR DELAY IN OPERATION, A COMPUTER VIRUS OR LINE OR SYSTEM FAILURE, EVEN IF WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU AGREE THAT RUE MARENGO IS NOT LIABLE FOR ANY CONTENT POSTED BY THIRD-PARTIES, INCLUDING ANY DEFAMATORY, OFFENSIVE, OR OTHERWISE ILLEGAL CONTENT OR CONDUCT OF THIRD-PARTIES. RUE MARENGO RETAINS THE RIGHT TO IMMEDIATELY REMOVE ANY CONTENT THAT IT DETERMINES, IN ITS SOLE DISCRETION, IS NOT APPROPRIATE FOR THE WEBSITE.

INDEMNIFICATION. YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS RUE MARENGO FOR ANY COSTS, FEES, CLAIMS, OR DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR YOUR FAILURE TO COMPLY WITH THESE TERMS.

 

21. Disputes

 

Resolution of Disputes; Venue. You agree to bring any issue to the attention of Rue Marengo prior to initiating legal action against Rue Marengo. If legal action is initiated, you agree that the laws of Texas shall apply to all disputes and that any legal action will be decided in the state and federal courts of Dallas County, Texas. You agree with Rue Marengo that all claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding or as an association.

Severance. The invalidity of any of the terms and conditions contained in these Terms shall not affect the validity and enforceability of any of the other terms or conditions herein.

No Waiver. The failure of Rue Marengo to enforce a right against you does not waive any right to enforce against you for future violations of the same or a different right.

United States Use. The website has been developed to comply with US laws and to promote Rue Marengo products in the United States, it territories, possessions, and protectorates. Rue Marengo does not represent that this website and its content are appropriate for use in other countries. If you use the website from a foreign country and purchase goods from a foreign country, you are solely responsible for compliance with any local or foreign laws, including the payment of any foreign or local taxes owed. If this website collects information from you that would otherwise violate any foreign privacy policy, by your entry of the information on this website, you affirmatively allow for the collection of your individually identifiable information and for the retention of such information in accordance with US privacy laws and waive your rights, if any, to the privacy rights applicable in the country in which you are located when using this website.

Website Owner/Operator:

Rue Marengo, LLC

Attn: Customer Service

539 W. Commerce St
#4114
Dallas TX 75208

Tel: (see website footer)

Email Address: [email protected]

This website is operated in conjunction with a hosting company and third-party service providers.

 

22. Customer Service

 

Please contact Customer Service via email at [email protected] or by phone at the number listed on the footer of the website ruemarengo.com, Monday – Saturday, 8am – 5pm CT.

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